*Return Guidelines*

 

Products must be in original packaging and must include all manuals, power cords, and Manufacturer installed software and options to be eligible for return. For all returns, you must obtain a Return Merchandise Authorization (RMA) by contacting Hi-TechNerds customer support at 973-883-7062 prior to shipment.

 

Please note that Hi-TechNerds will not accept returns for the following products:

1. Items over 15 Days old.

2. Custom configured orders (i.e. Customer specifications, Custom image, asset tagging, etc)

3. Opened memory

4. Opened software and consumable products (i.e. printer cartridges, paper, etc.)

5. Electronic software downloads or Keys

6. Replacement parts supplied by technical support

7. Product which are obsolete/end of life

8. Product that cannot be linked to any Manufacturer part number

9. Product that has been modified by installation of additional software or options or have serial numbers removed

 

*Non-Defective Product Returns*

RMAs must be requested within 15 days after the delivery date, and are subject to a restocking fee.

Hi-TechNerds, in its sole discretion, may accept returns requested more than 15 days after the delivery date subject
to a restocking fee of 25%.

Restocking fees are deducted from the refund amount issued.

*Defective Product and Defective on Arrival (DOA)*

For defective products, a Hi-TechNerds technician may be dispatched to diagnose or repair the defective product. If the product fails after the first 15 days, the applicable warranty program specifies the terms for repair services.

DOA - To report product that was defective on arrival (DOA), the customer should contact Hi-TechNerds at 973-883-7062 to request diagnosis and repair or authorize a replacement or return of the product.

*Preparing Product for Return*

1. Call Customer Support Representative at 973-883-7062 to obtain Return Merchandise Authorization (RMA)

2. Package the product including the "Packing List" which includes the original order number, part number(s), quantity, and applicable
serial number(s) for the product(s) being returned.

3. The original box and packing material will need to be used to return the item.

4. Remove all mailing labels on the outside of the box that references the customer address. Prepare and attach a new mailing label
with the RMA#(s) and the Returns Center address provided by the Customer Support Representative.

5. If product for more than one RMA is being returned in the same box, make sure that all RMA numbers are listed on both the mailing label and packing list. If products are received at the Returns Center without valid RMA numbers on the mailing label, credit may be delayed or item may be refused and returned to the customer.